Terms and conditions

1. Acceptance

These terms govern the use of Grella, a digital loyalty card platform based in Arequipa, Peru. By creating a business account or registering for a loyalty card, you accept these terms and our privacy policy.

2. The service

Grella replaces the paper stamp card. The business sets up a campaign and displays a QR code at its location; its customers register from their phones, without installing any app, and staff credit stamps by scanning each customer's personal code.

Each loyalty program belongs to the business that offers it. The business sets the stamp goal, the reward and its conditions, and is solely responsible for delivering the reward.

3. Business accounts

The owner who creates the account is responsible for the accuracy of the business's information and for the actions of its staff within Grella. Each staff member uses their own login; sharing passwords is not allowed.

Businesses use Grella through a monthly subscription. The price and plan conditions are disclosed before signing up, and for each charge we issue the corresponding electronic receipt.

If a payment cannot be collected, we will notify you by email and, if it is not settled, the account may be suspended. Suspension does not delete data.

4. Customers

Registering for a card is free. One card per person per business is allowed. The card link is personal: do not share it, because anyone who has it can see the card.

To redeem a reward, the customer's contact details must be verified. The business may refuse to redeem a reward obtained with false data or with stamps without a real visit.

5. Acceptable use

You may not credit stamps without a real visit, register fictitious customers, use Grella to send unsolicited advertising, attempt to access other businesses' data or interfere with the operation of the service. We may suspend accounts that break these rules.

6. Intellectual property

The platform, the Grella brand and its design belong to us. Each business retains the rights to its name, its logo and the content of its campaign.

7. Availability and liability

We work to keep Grella continuously available, but we cannot guarantee uninterrupted service. We are not responsible for the rewards or for the commercial relationship between each business and its customers.

8. Cancellation

The business may stop using Grella whenever it wishes. The customer may delete their card at any time, as explained at grella.pe/eliminacion-de-datos.

9. Changes and governing law

We may update these terms; the current version will always be published on this page. These terms are governed by the laws of the Republic of Peru.

10. Contact

For any question, write to us at hola@grella.pe.