Data deletion

1. Your right to delete your data

You can ask us at any time to delete your personal data, in accordance with Law No. 29733, the Personal Data Protection Law. This page explains how to do it.

2. If you have a loyalty card

Open your card from the link you received when you registered, go to "My details" and choose "Delete my card". Deletion is immediate: we erase your name, mobile number and email, and any pending stamps are lost.

If you no longer have access to your card, write to us at hola@grella.pe from the email you registered, or give us the registered mobile number and the name of the business.

3. If you got a WhatsApp message from us

If you received a verification message from Grella by WhatsApp and want us to delete your number and the record of those messages, write to us at hola@grella.pe with the subject "Delete my data" and include your mobile number.

4. If you have a business account

The owner can request the closure of the account and the deletion of its data by writing to hola@grella.pe from the account's email. We will delete the data of the business, its staff and its customers.

5. What happens next

We will confirm your identity to protect your data and handle your request within a maximum of 10 business days. We will let you know through the same channel when the deletion is complete.

We will only keep what the law requires us to keep, such as the payment receipts issued to businesses, for the period required by tax regulations. Stamp and redemption records are left without any data that identifies you.